Terms of Service

Version 1.0 · effective [DATE] · Appenzeller Group Pty Ltd [ABN ___ ___ ___]

Draft for legal review. Appenzeller Group must have these terms reviewed by a qualified Australian lawyer before customers rely on them.

1. Who we are and what these terms cover

AppenPOS is a cloud point-of-sale service provided by Appenzeller Group Pty Ltd (“we”, “us”). These terms apply to the business that creates an AppenPOS account (“you”) and to everyone you allow to use it. By creating an account you agree to these terms for your business.

2. Your account

• You must be authorised to act for the business named on the account and give accurate details.
• You are responsible for the people you add as staff, the roles and permissions you give them, and keeping passwords, PINs, pairing codes and API keys secret.
• Tell us straight away on 1800 757 988 or info@appenzellergrp.com.au if you think your account has been misused.

3. Free trial, plans and payment

• New accounts get a 14-day free trial. When it ends you can keep recording sales, but settings are locked until you choose a plan.
• Plans are charged monthly in advance, per store, in Australian dollars plus GST, at the prices shown on our website when you subscribe. Extra counters are charged as shown.
• We may change prices with at least 30 days’ notice by email. You can cancel before the change takes effect.
• If a payment fails and isn’t fixed within 14 days, we may suspend the account until it is paid.

4. Card payments and third-party services

Card payments are processed by your own provider (for example Square, Tyro or Stripe) under your agreement with them. We don’t hold card details or your funds. Integrations with Xero, Shopify, Square and other services are provided through those services’ own terms, and you authorise us to send and receive the data each integration needs.

5. AI features

AABOS AI agents and Tilly make suggestions and answer customer questions from your product list. Agents don’t take actions with an outside or financial effect without approval by one of your staff with permission to approve. You are responsible for checking suggestions before approving them. AI answers can be wrong; Tilly hands over to staff when unsure.

6. Your data

• You own your business data: products, sales, customers and staff records.
• You give us permission to store and process it to provide AppenPOS, as described in our Privacy Policy.
• You can export your data at any time from Settings. After you cancel, you can export it for 30 days; we then delete it, except records we must keep by law.

7. Acceptable use

Don’t use AppenPOS to break the law, sell prohibited goods, attack or overload the service, access another customer’s data, or resell the service without our written agreement.

8. Availability and support

We aim to keep AppenPOS available at all times, but it may be interrupted for maintenance or by events outside our control. AppenPOS needs an internet connection; counters can record cash and standalone-terminal sales offline and upload them when reconnected. Support is available by phone and email during business hours (Adelaide time); Group plan customers get priority.

9. Consumer guarantees and liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. Where we can, our liability for a failure to meet a consumer guarantee is limited to supplying the service again or paying for it to be supplied again. To the extent the law allows, our total liability in any 12 months is limited to the fees you paid in that period, and we aren’t liable for indirect loss, lost profits or lost data you could have exported.

10. Ending the service

You can cancel at any time in Account & billing; the plan ends at the end of the paid month. We may suspend or end an account that breaches these terms, after notice where reasonable.

11. Changes and general

We may update these terms and will email you about material changes at least 30 days before they apply. These terms are governed by the laws of South Australia.

Questions: info@appenzellergrp.com.au · 1800 757 988